Refund and Cancellation Policy

At Hridya Tech, we provide digital services including IT Asset Management (ITAM), Field Service Management (FSM), and software development solutions. By purchasing our services, you agree to the following refund and cancellation terms.

1. Cancellation Policy

You may request cancellation of a service before the work has been initiated. Once the service has started or access has been granted (such as software login, deployment, or consultation), cancellation may not be allowed.

2. Refund Eligibility

Refunds may be considered only under the following conditions:

• The service was not delivered as described
• There is a verified technical issue from our side
• Duplicate payment or incorrect transaction

3. Non-Refundable Cases

Refunds will NOT be provided in the following cases:

• Change of mind after purchase
• Delay caused due to incomplete information from the client
• Service already delivered or partially completed
• Misuse or misunderstanding of the service

4. Refund Request Timeline

All refund requests must be submitted within 3 days of the transaction date. Requests made after this period may not be considered.

5. Refund Process

To request a refund, please contact us with:

• Transaction details
• Reason for refund
• Supporting proof (if applicable)

Contact us at:
Email: pkvarma01@hridyatech.in
Phone: +91 98105 19169

6. Refund Approval

All refund requests are subject to review. Hridya Tech reserves the right to approve or reject any refund request based on the evaluation.

7. Processing Time

If approved, refunds will be processed within 5–7 business days via the original payment method.